Tenant Information

About Us


A Home After Home, is a independent family run business with over 30 years experience in the lettings industry. We have a qualified and accredited team dedicated to matching landlords with the right tenants.

Ideally located in the heart of Plymouth City centre we are well positioned to reach all corners of the city and experts in renting houses quickly.

All tenants have a designated property manager who will look after their every need, from start to the end of every tenancy.

we are members of the property Ombudsman so adhere to the letting industry code of conduct and pride ourselves on our professionalism.

whether your a Landlord or tenant give us a call today to see what we can do for you


Tenant Fees


  • Student Application Fees;
  • £50 to new students,
  • No fee to returning or continuing tenants,
  • Referencing fees:
  • Single Applicant £175,
  • Second Full Applicant £100,
  • Joint Application (Two Full Applicants for the same property sharing the rent) £275,
  • Additional Basic Credit Check £50 (One Full rent-paying Applicant + a non-rent-paying adult,
  • Guarantor (if required) £50, - Required if the Applicants do not earn two-and-a-half times the annual rent of the property, and for all Housing Benefit Applicants.
  • House Shares £120 each,
  • Company Reference £250 per property,
  • During your tenancy,
  • Rent payments made by Debit Card 50p
  • Rent Payments made by Credit Card 3%
  • Bank Transfers/Direct Debit & Cash No Charge
  • (International transfers may be subject to charges from your own bank)
  • Deposits: Deposits on different houses vary dependant on individual landlord’s specifications. Maximum deposit will be equivalent to a month’s rent.
  • We do accept the Path Bond Scheme, and Royal British Legion Bonds, etc.

At the End of the Tenancy


Professional cleaning (if required) £18per hour which will be deducted from the security Deposit. Only if cleaning is required and once the tenants and landlord have reached an agreement.

Professional oven cleaning: if required Maximum £65 per oven

Steam cleaning carpets; Starts from £35per room if required

Other charges may occur for damages to the property, fixtures and furnishings

Other fees:

Out of office hours lock outs:

Between 5:30pm and 12 midnight £95

Weekends between 8am and 12 Midnight £95

Lost Keys:

Standard keys £5, mortise keys £7.50, Suited Keys £15


Office opening hours


  • Monday 9.30 am - 5:00 pm
  • Tuesday 9.30 am - 5:00 pm
  • Wednesday 9.30 am - 5:00 pm
  • Thursday 9.30 am - 5:00 pm
  • Friday 9.30 am - 5:00 pm
  • Saturday Peak Times

For all non emergency and general maintenance issues please log onto our communication and repairs system where the report will be assigned to the qualified contractor to carry out the repair. This system works 24 hours a day and 7 days a week.

If however there is an out of office hours emergency please TEXT ONLY 07555 266206.

The Property Ombudsman


We are a member of The Property Ombudsman Scheme - this is our professional body, for more information, please see their website; https://www.tpos.co.uk/about-us

  • The Property Ombudsman (TPO) scheme has been providing consumers and property agents with an alternative dispute resolution service since 1990.
  • The Ombudsman’s resolutions are designed to achieve a full and final settlement of the dispute and all claims made by either party. The Ombudsman can, where appropriate, make compensatory awards in individual cases up to a maximum of £25,000 for actual and quantifiable loss and/or for aggravation, distress and/or inconvenience caused by the actions of an agent.
  • The Ombudsman provides redress, where appropriate, to consumers whose complaints are considered on a case by case basis.
  • The Ombudsman is not a regulator and does not have the authority to take regulatory or legal action against an agent, impose fines or dictate the way agents conduct their business.

Deposit Protection


We lodge our deposits with the DPS - Deposit Protection Scheme

What should you know about Tenancy Deposit Protection?

Tenancy Deposit Protection was introduced in April 2007 as part of the Housing Act 2004 for all assured shorthold tenancies in England and Wales where a deposit was taken, as a way to raise standards in the lettings industry and ensure you are treated fairly at the end of the tenancy.

What are your landlord's legal obligations around Tenancy Deposit Protection?

Your landlord is required to protect your deposit within 30 days of receiving it. Your deposit is considered received from the moment they have the money (whether it’s a cheque, a bank transfer or cash), and not when the funds have cleared.

If they fail to comply with their legal obligations, there are two possible sanctions:

  1. They cannot end the tenancy or regain possession of your property under section 21 of the Housing Act 1998 until the deposit has been repaid or a court case has ended.
  2. You can apply to a County Court to receive compensation between once and three times your deposit’s value if:
    • you think your deposit is not protected
    • you’ve not received information about the scheme your landlord has protected your deposit with.

The history of Tenancy Deposit Protection


When was it introduced?

The requirement to protect a tenancy deposit taken for an assured shorthold tenancy in England and Wales was introduced on 6 April 2007, following its inclusion in the Housing Act 2004. Initially, deposits needed protecting within 14 calendar days of receipt by the landlord. This was subsequently changed to 30 days on 6 April 2012 as a result of the Localism Bill 2011.

Why was it introduced?

The legislation was introduced because the Government recognised many deposits were being unfairly withheld at the end of a tenancy. Introducing Tenancy Deposit Protection was identified as a way to raise standards in the lettings industry and ensure tenants are treated fairly at the end of the tenancy.

The legislation also introduced standards for the way deposit disputes are handled. All TDP providers need to offer a free Alternative Dispute Resolution (ADR) service for occasions where tenants and landlords can’t agree on how much should be deducted from a deposit.

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  • Registered Address : 22 Queen Anne Terrace, North Hill, Plymouth, PL4 8EG
  • Registered No. : 08802279
  • VAT No. : 631450667