This is a generic copy of our tenancy agreement and guarantor form. We request that all guarantors’ download this information and take note of the content. It is important that guarantor’s and students are familiar with the terms and conditions of the tenancy agreement. We welcome all telephone or email inquiries where all of our team will be delighted to answer any query you have regarding the tenancy agreement.
Please note that guarantors’ are only required to return the signed guarantor form. You do not need to fill in the tenancy agreement we do that here.
It is important that everyone understands that the documents are legally binding once signed. This is true of any tenancy agreement and guarantor form that anyone signs whether it is with Plymouth University, private landlord or any other letting or estate agency.
We have provided some advice on house hunting - this is to help prospective tenants look for suitable accomodation. These points are valid whether looking with ourselves, or any agent. This advice is supported, ARLA, the Association of Residential Letting Agents.
You can now download our guide on how to use the Communication and Repairs System. This is the system by which we communicate with all of our tenants and contractors. This way everything is in black and white, and issues can be resolved much more quickly. Our contractors have access to this system so can see problems exactly as they are reported. Please note we do not accept reports made by telephone, we will always advise you to create a ticket. This system has a speed up effect on all issue raised.
We hope you never feel that you need to raise a complaint, but we want to be sure that if our service falls below the high standards we expect, then we want to be able to fully investigate, and have a chance to make things right.
We do need formal complaints to be in writing, and where possible supported by evidence from either emails or the ticket systems.
